The clinic that anticipates instead of administers.
A healthcare provider loses margin where nobody looks: hours of front-desk time on the phone, a schedule that never fills properly, and clinical context that never gets written down. We built the intelligence layer that closes those gaps, with two of our own products, Auria and Compass, running inside the software the clinic already uses.
Front desk that never puts anyone on hold
Auria answers calls and messages, qualifies the reason, books, confirms and reschedules. It knows the catalogue of procedures and each practitioner's rules, and hands over to a human when the case needs one.
The patient journey, orchestrated
Compass follows the journey from first consultation through tests to follow-up. It spots who dropped off, recovers the slot before it is lost, and prepares each appointment.
Clinical context captured once
Every interaction, by voice, email or message, becomes structured context without manual typing. The record stops depending on the memory of whoever answered.
Management decisions on today's numbers
Occupancy by room and by practitioner, no-shows recovered, revenue per procedure and margin by speciality, where the operation actually happens.
The agent layer
Four agents in production.
Front desk
Voice and text, with escalation to a human.
Schedule recovery
Chases drop-offs and fills open slots.
Appointment prep
Builds the brief from patient history.
Administrative close
Closes out and bills the procedure.
Clients and cases
MyNorth.ai in health, and the design of an AI-assisted clinical operation at a private provider in Portugal.
Our products
Auria on the front desk and Compass on journey and occupancy, integrated into the clinical software rather than replacing it.
How we enter
Through the channel that already exists, the clinic's phone and messages, with results visible in the first sprints.
The change
From hours of front-desk work to hours of clinical relationship.